- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Very busy place but helped us in a pickle. We appreciate you and your hard workers.
We started our vacation off great by arriving at Germfask safely. However, the same night, we decided to get ice cream, and the truck was making a weird noise. We were fearing the worst, wheel bearing. Recommendations from a local store pointed us to Fox River Automotive. I have nothing but kind words to say of Gramps. I've yet to learn his name. Google said he was open. However, we learned differently. Despite being closed, Grandpa took our truck for a ride and advised us of our problems. He even received a phone call from his family telling him breakfast was ready. It's very scary to be 6 hours from home and no way to get around . We are blessed and thankful that Grandpa took the time out of his schedule to diagnose the issue, let us fix it on his property, and a promise to come back after he visits his family from Pennsylvania. His grandson was pretty awesome, too. He didn't have to help at all. He could have simply stated his business was closed and closed the door. May Gid bless this man and young man.